Shipping

At Twiggle Box we do everything we can to keep our prices low! This means offering a flat shipping rate, so you know exactly what the charges are going to be!

Shipping starts at a minimum of $5.00, or 15% of your entire order, whichever is more. If you order $500 or more of product, then your order ships absolutely FREE!

Items ship within 3 business days, and are mailed either through USPS or UPS, depending on size.

Also, sign up in our FREE STUFF for shipping promos, free craft ideas, coupons, and giveaways. Click on a Product link at the left to start your Twiggle experience now.

Return Policy

Every purchase is backed by our 100% satisfaction guarantee. If you're not happy with your purchase, send it back to us within 14 days from the time you received it. Please keep in mind refunds are for the cost of merchandise only and return shipping charges are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag it can't be credited back to your account. So please double-check to make sure you've included all of the pieces and packaging before you return it.

Personalized items cannot be returned unless they are incorrect due to a manufacturer error.

Please return all products to:
Twiggle Box
Attn: Returns Department
PO Box 1859
Coeur d'Alene, ID 83816

To initiate a return, Contact us online by clicking here.
All return products require Return Authorization to be initiated within 14 days of delivery.

Please Note: Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order. To ensue proper credit, include a copy of your invoice or packing slip with Return.

Exchanges: We do not accept exchanges. If you need a different product or a different sized item or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We do this is because the item you want could be out of stock at the time we receive your return. To order a replacement item, give our Customer Service Department a call at 1-800-245-0852

How long will it take to receive my refund?
Once your return has been received, allow 2-3 weeks for your refund to be processed and credited back to your with a credit card. Please Note: the timing can vary based on the season.